How would you summarize the vision of the brand in a few words? How does the products represent this vision?
Since 1989, Chaco has been manufacturing durable giga shoes / sandals and premium accessories.
"We manufacture simple and versatile products that offer superior comfort and durability."
WE BELIEVE THAT LIFE IS ENRICHED BY ADVENTURE, TRAVEL AND COMMUNITY.
Their founder is a Colorado rafting guide who founded the Gecko sandals; sandals centered on maximum comfort and durability make it the ultimate sports sandal in the aquatic environment.
The product is innovative in that it is designed in two parts: a sole and a belt. This allows you to adjust the product in the most personal way.
See the adjustment steps here: https://www.chacos.com/US/en/strap-adjuster/#/
Super popular on the West Coast, the Chaco offers arch support and an ideal alignment approved by pediatricians. Their PU soles do not compress in addition to not degrade with the use which makes them extremely durable.
The Cloud version is a less rigid sole for superior comfort.
What are the flagship product of the brand and why?
New colors, but nothing remarkable. There is now a function to customize your own Chaco on the website.
Does the flagship product has been modified?
How long is the warranty offered for? What does it cover?
ALL CHACO PRODUCTS ARE WARRANTED TO BE FREE OF DEFECTS IN MATERIALS OR WORKMANSHIP FOR THE ENTIRE LIFE OF THE PRODUCT
if a product proves to be defective due to its materials or the quality of the labor, the company undertakes to replace or repair the product without load. These conditions must be met in order to qualify for a warranty claim:
- The product must be evaluated by hand by Chaco specialists in the first place.
- Products are replaced at Chaco's discretion.
- The guarantee does not cover problems related to the 'fit'.
- Does not cover normal use or accidents.
- Products that have exceeded their acceptable life expectancy will not be replaced or repaired.
- Products that have been modified or altered outside the services authorized by the company will lose their
If you believe that your footwear is defective and covered under warranty, fill out the ReChaco repair form below, note your warranty request, and follow the mailing instructions, making sure to legibly write your Service Authorization (SA) on your package beneath our mailing address. Your credit card is required. While there is no charge for a warranty repair or replacement, if we determine that your footwear is not covered under warranty, we will repair them for a fee.